Managed IT that keeps work moving.
Pinnacle runs the day-to-day technology your business depends on: support, devices, cloud, cybersecurity, backups, and the planning that prevents the same problems from coming back.
Tuned to your industry
Different sectors carry different risks and rules. We shape the stack, the security, and the support around yours.
The MSP work, covered end to end
Support, infrastructure, security, compliance, vendors, and planning, run by one team that stays accountable after the ticket closes.
Managed IT
Help desk, devices, servers, cloud, vendors, and planning, handled by one accountable team.
Co-Managed IT
Extra hands for projects, escalations, documentation, and coverage when your team is stretched.
24/7 IT Support
A US-based help desk, 24/7 monitoring, and clear escalation when something breaks.
Cybersecurity & Compliance
Practical protection, backups, and audit-ready controls for SOC 2, HIPAA, CMMC, and more.
The basics, done relentlessly well.
More than a help desk. A team that thinks ahead.
Passwords and printers matter, and we handle them fast. But clients stay because we learn the business, document the environment, catch risks early, and make technology decisions that hold up six months from now.
Support, security, compliance, cloud, and vendor management under one roof, run by people you'll know by name. The everyday gets quieter, and bigger projects stop stalling out.
Good IT fixes problems. A good IT partner makes sure you have fewer of them.
Call us, and a real person you know picks up.
No robots. No phone menus. No waiting on hold for hours. When something goes wrong, you reach the same small team every time, people who already know you and how your business runs. They fix it fast, and if it's something tricky, the right expert jumps on the call within minutes.
99.99%
Your systems stay online
24/7
Real help, any hour
Break-fix vs managed IT
The old IT model waits for trouble.
We replace guesswork and emergency calls with monitoring, documentation, patching, backup checks, and a plan your team can actually follow.
The old way
The Pinnacle way
User support
Reactive
Assigned path
Recurring issues
Repeat tickets
Root cause
Backups and patching
Ad hoc
Monthly review
Support coverage
8x5
24/7
AI, when it solves a real problem
It's part of the toolkit, not the pitch. We use it quietly inside our service and help clients adopt it where the payoff is clear.
Faster ticket triage
We use AI internally for ticket notes, pattern spotting, and handoffs. The person helping you still owns the fix.
Workflow cleanup
When a process is repetitive, we can build a private assistant or automation around your actual documents and tools.
Tool selection and guardrails
We help you choose, configure, and govern AI tools so data privacy and permissions are handled before rollout.
Pinnacle Partner Program
Your customer. Our service delivery.
Offer managed IT under your brand without building a help desk or technical operations team. You own the relationship; Pinnacle runs the service behind it.
I started Pinnacle because too many businesses had settled for IT that only showed up when something broke. We built the opposite, a partner that's there before the problem, knows your name, and helps you plan the next move.
Sam Vigano
Founder & CEO, Pinnacle
What it's like to work with us
Less break-fix. More thinking ahead, together, in their words.
The biggest shift is that they're proactive. We're not waiting for things to break anymore, they flag issues and help us plan before anything turns into a fire.
IT Manager
Manufacturing
They explained what needed fixing, what could wait, and what it would cost. It was the first IT plan we could actually use in a partner meeting.
Managing Partner
Law Firm
It still feels personal, but there's real depth behind it now. When something gnarly comes up, the right specialist is on the call within minutes.
Chief Financial Officer
Healthcare Group
Local enough to show up. Experienced enough to fix the hard stuff.
We're based in New York and San Francisco, with partners and customers across the country, so there's someone close enough to show up in person wherever you are. Local and responsive, with a full bench behind every engagement. Whatever your business runs into next, you won't be sorting it out alone.
Connect with us New York · San Francisco
Let's see where your IT really stands.
Start with a free, no-pressure assessment. You'll walk away with a straight read on your risks, your spend, and your fastest wins, whether or not we work together.